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LCN Awards 2017 – Award Categories

LCN Awards 2017 – Award Categories

Bar of the Year

Each entrant to this category will be judged across all aspects of services and facilities.  Judges will be looking for a quality customer experience in terms of a great atmosphere, a warm welcome, appropriate entertainment, a comfortable environment and a great range of drinks. All entries will be visited by a mystery shopper.

 

Community Bar of the Year

This is a new award for 2017 and is designed to recognise bars that have engaged with and supported the local community, providing a wide range of services and events to meet the needs of their customers.  One bar from each county and two bars from Belfast will be chosen from the nominated bars to compete in this category.  Bars will be judged by public vote in conjunction with Q Radio.  The nominated bar in each region will be visited by the Q Radio bus which will run an outside broadcast to publicise the award.  The winner of this award will be decided by public vote, and votes can be made either in the bar or by social media.  The winner of the award will be the bar with the most votes.

 

Style Bar of the Year

This category is open to all bars that have a created a strong theme designed to create specific customer appeal.  Judges will be looking for a pronounced ambience in the bar- whether full of energy, a tranquil place or the place to be seen. This will include the music played, the design and décor and the range of drinks offered and the type of service.  This category will be judged by mystery shoppers.

 

Hotel of the Year – up to 75 rooms

Each hotel will be judged across all aspects of services and facilities with particular emphasis on the following key areas – cleanliness, service, food, bedrooms and bathrooms.  Quality is of key importance, but judges will also expect the level of services and range of facilities in hotels to increase in accordance with their size or star rating.

The hotels in this category should have a reception desk staffed for a minimum of 8 hours, bistro/ restaurant facilities ought to be available 7 days per week, room service should be available, and there should be 24 hour on site management.  This category will be judged by mystery guest.  Entrants into this category will be required to provide a complimentary entrants voucher for overnight stay purposes.

 

Hotel of the Year – over 75 rooms

Each hotel will be judged across all aspects of services and facilities with particular emphasis on the following key areas – cleanliness, service, food, bedrooms and bathrooms.  Quality is of key importance, but judges will also expect the level of services and range of facilities in hotels to increase in accordance with their size or star rating.

The Hotels is this category must have 24 hour reception, room service, a choice of dining facilities, concierge services, dedicated business centre, and gymnasium, pool or spa.

This category will be judged by mystery guest. Entrants into this category will be required to provide a complimentary entrants voucher for overnight stay purposes.

 

Restaurant of the Year

Each entrant to this category will be judged across all aspects of services and facilities with particular emphasis on the food and service offering.  Food can be simple or elaborate, so long as it is based on the finest, fresh ingredients, is beautifully presented and tastes superb.  Judges will be looking for an uncompromising commitment to quality, a varied and innovative menu and the highest standards of customer service.

This category will be judged by mystery diner. Entrants into this category will be required to provide a complimentary entrants voucher for meals.

 

Nightclub of the Year

Entrants to this category will have caught the zeitgeist of the times.  Judges will be looking for a nightclub that offers a stylish state-of-the-art venue, a range of music genres and entertainment, and the ability to create a premium experience for all their guests.  This category will be judged by mystery guest.

 

Pub Food of the Year

Each entrant to this category will be judged across all aspects of services and facilities.  Judges will be looking for an uncompromising commitment to flavour, quality and healthy, honest food coupled with excellent customer service, value for money and a comfortable and relaxed environment.  Use of local product and the provision of a family friendly environment will be of particular importance. This category will be judged by mystery diner. . Entrants into this category will be required to provide a complimentary entrants voucher for meals.

 

Cafe/Bistro of the Year

Each entrant to this category will be judged across all aspects of service and facilities with particular emphasis on the food and beverage offering.  Judges will be looking for a relaxed informal ambiance, uncompromising commitment to top quality local food and excellent customer care.  This category is judged by mystery diner. . Entrants into this category will be required to provide a complimentary entrants voucher for meals.

 

Bar Person of the Year

Entrants to this award will have been in their current role for at least one year up to and including 10th March 2016.  Entrants can nominate themselves or be nominated by their manager.  Judges will be looking for commitment to excellence in all areas of their role and particularly how they have contributed to the success of the business coupled with any significant personal achievements that have impacted on their role as Bar Person.  Entrants to this award will be asked to complete a short written submission giving further details.  The shortlisted candidates will be interviewed at their place of work by the LCN judges.

 

Hotel Manager of the Year

The winner of this award will be able to demonstrate commitment and be proactive in delivering continuous business improvement.  They will be a strong leader who can show their forward thinking approach to customer focus and service delivery.  They will be committed to developing both individuals and team and be relied upon to steer the team through difficult times

Entrants to this award will have been in their current role as a manager for two years up to and including 10th March 2016.  Entrants can nominate themselves or be nominated.  .  Entrants to this award will be asked to complete a short written submission giving further details.  The shortlisted candidates will be invited to attend an interview by the LCN judges.

 

Best Use of Social Media in Hospitality

This award is open to any hospitality business who has embraced the digital media in an innovative way to reach their marketplace effectively and successfully.  Entrants should give evidence of the content, the types of different media used, the results achieved and how these have increased awareness, attracted new customers and increased sales. This award will be judged by written submission.

 

Mixologist of the Year

Entrants to this award will be able to demonstrate extensive knowledge of spirits categories, premium brands and current drinks trends.  They will have an innovative approach to creating new cocktails and signature drinks and have confidence and style when making and presenting cocktails. Entrants to this award will be asked to complete a short written submission giving further details.  The shortlisted candidates invited to attend a   cocktail competition to showcase their skills.

 

Fish and Chip Shop of the Year

The judges of this category will be looking for excellent fish and chips.  They will also assess the speed and efficiency of service, cleanliness and the welcome from the staff. Eye catching frontage and an attractive shop interior, with informative promotional point of sale material, will also gain points. This award will be judged by mystery shopper.

 

Newcomer of the Year

This award is open to any hospitality business that has been in business for less than two years up to and including 20th March 2016.   Judges will be looking for a business with a unique selling point that has made a significant impact and drawn positive attention since opening.  The customer experience is of vital importance and mystery shoppers will carry out the initial judging. .  Please note: hotels, restaurants, café/bistros not entered into other categories will be required to provide a complimentary entrants voucher for meals and overnight stay purposes.

 

Outstanding Customer Service Award

This award is designed to recognise and celebrate the best practise standards of customer care in the hospitality industry.  The award is open to all entrants who can demonstrate how customer service is at the very heart of their business.  Judges will be looking for exceptional service standards, enthusiastic and engaging staff who exceed the expectations of their customers.  This category will be judged by mystery shopper.  Please note: hotels, restaurants, café/bistros not entered into other categories will be required to provide a complimentary entrants voucher for meals and overnight stay purposes.

 

Tourist Attraction of the Year

This award is designed to celebrate the best and most popular tourist venues in Northern Ireland.  The award is open to all tourist attractions can demonstrate how the attraction has successfully created an attractive and guest friendly environment which exceeds expectation and delights visitors.  This category will be judged by mystery guests who will pay particular attention to the quality of the experience, the entertainment value, the range of facilities and the overall appeal to a broad range of visitors.

 

Lifetime Achievement Award

The Lifetime Achievement Award aims to recognise any individual in hospitality business who has dedicated themselves to the growth and success of hospitality industry.  The winner of this award will have made and outstanding contribution in their sector and have been a model of excellence throughout their career.